Privacy Policy

1. Information we collect

Depending on how you interact with us, information may include your name, telephone or WhatsApp number, email address, product enquiry, plan preferences, messages sent to our support team, and information necessary to manage software orders, licenses and subscriptions. We may also receive technical information such as IP address, device or browser details, and website interaction data through the services used to operate this website.

Please do not share trading-account passwords, OTPs, complete payment-card details or other sensitive credentials through general enquiries or website chat.

2. How we use information

We use information as appropriate to respond to enquiries, arrange requested software demos, provide product and pricing details, process orders and activation, offer installation or technical assistance, handle customer-support requests, maintain website security, meet legal obligations and administer subscriptions. Where permitted and based on applicable notice and consent requirements, we may communicate relevant product updates or offers. You can ask us to stop promotional messages.

3. Website enquiries, Facebook and Instagram

If you contact Stockara through Facebook or Instagram advertising, Meta lead forms, WhatsApp or another messaging service, we may receive the contact and enquiry details you choose to submit. We use these details to follow up on your request and arrange a demonstration or provide requested product information. The platforms involved may process information under their own privacy policies.

4. Website chat and third-party services

Our website uses a Tawk.to live-chat widget. When you open or use the chat, Tawk.to may process messages and technical information needed to provide the service, subject to its own privacy terms. The website may also use third-party hosting, fonts, communication and payment services as required for its operation. We share information with service providers only as reasonably needed to deliver those services or comply with applicable law.

5. Cookies and tracking technologies

Necessary cookies or similar technologies may be used by the website and embedded services, including the live-chat provider. If analytics or advertising measurement tools (such as Meta Pixel) are enabled, this policy and any required cookie notices or consent choices should be updated to identify their use accurately. You can manage cookies through your browser settings, although disabling some cookies may affect functionality.

6. Retention and protection

We retain enquiry, customer and transaction information for as long as reasonably necessary for the purposes described above, including support, accounting, dispute resolution and applicable legal requirements. We take reasonable steps intended to protect information against unauthorized access, misuse and loss; however, no online system is completely secure.

7. Your choices and privacy requests

Subject to applicable law, you may request access to, correction or deletion of information we hold about you, or withdraw consent where processing depends on consent. Please email stockara.info@gmail.com with sufficient information for us to verify and respond to your request. Some records may need to be retained for lawful business or regulatory purposes.

8. Links to third-party websites

Links to WhatsApp, Facebook, Instagram, payment providers and other third-party services take you to websites or apps with their own privacy practices. Please review their policies separately.

9. Children's privacy

Stockara's trading analysis software services are intended for adults aged 18 years and above. If you believe a child has supplied personal data to us, please contact us so we can review the request.

10. Changes to this policy

We may update this Privacy Policy as our services and legal requirements change. We will publish the revised policy here with an updated date.

11. Contact and office address

Stockara
Module 31, Wing N, Phase 2, 3rd Floor, Gandhi More, Durgapur, West Bengal – 713216, India.

Email: stockara.info@gmail.com
Phone: +91 9002958114
Website: www.stockara.in